Front Desk Volunteers welcome and check in school groups and visitors and process admissions using a point of sale (POS) system. They provide information to visitors both in person and over the phone and promote upcoming THM events and programs. Front Desk Volunteers facilitate the safekeeping of coats and bags and distribute iPads to visitors for the museum’s interactive tours. As part of their role, they politely enforce gallery rules and communicate any issues that may arise to a staff member.

Requirements

• Experience with computers and iPads is an asset.
• Some prior experience in a public-facing role
  Comfortable interacting with the public and school groups.
• Must keep up to date with Museum programs, content, and events.
• Able to work as a team under the direction and supervision of staff
  Commitment: We ask that all Front Desk Volunteers commit to at least two shifts per month for a minimum of a year.

Museum Guide Volunteers are positioned throughout the THM’s gallery space on rotation. They answer general questions, assist with wayfinding, and engage in conversation with visitors about the THM’s history, content, and collection. The role may include some light cleaning to ensure that artifact cases and digital monitors are kept dust-free. They support the safety and preservation of the Museum’s collection by politely enforcing gallery rules and communicating any issues that may arise to a staff member. Please note: Occasionally, Museum Guides may need to support the Front Desk. Training on Front Desk procedures will be provided.

Requirements

• Some prior experience in a public-facing role
• Comfortable with public speaking and engaging in discussion with visitors
• Previous experience with iPads is beneficial
• Must keep up to date with museum programs, content, and events
• Able to work as a team under the direction and supervision of staff
• Commitment: We ask that all Gallery Guide Volunteers commit to at least two shifts per month for a minimum of one year.

The Toronto Holocaust Museum holds a variety of special events and programming throughout the year. Special Programs Volunteers may assist in a variety of roles from attendee registration to wayfinding. Duties may change depending on the type of event, and details are always provided in full beforehand. They communicate any issues that may arise to a staff member.
Please note: Events usually take place outside of regular operational hours, during the evening, or on weekends.

Requirements

• Some prior experience in a public-facing role
• Comfortable interacting with the public
• Previous experience with computers and iPads is beneficial
• Must keep up-to-date with the Museum’s programs and events
• Flexibility to work evening and weekend events
• Able to work as a team under the direction and supervision of staff
• Commitment: We ask that Special Programs Volunteers commit to at least two shifts per month for a minimum of a year. Note: this is dependent on how many events and programs run each month.