Plan your visit

We look forward to welcoming you to the Toronto Holocaust Museum. Read through the information below for important details about planning and booking your visit.

Visitor Guidelines

Prior to your visit, book your ticket online. See below for more guidelines on purchasing tickets to the Museum. It is important to remember that learning about the Holocaust can be emotionally triggering. We encourage all visitors to ensure they are properly prepared for your visit by referring to resources, knowing your limits and interacting with age appropriate content. The Museum is not recommended for those under the age of eleven.


After your visit, continue learning about the Holocaust by visiting our online resources, getting involved in the Museum’s work and joining us for our signature programs throughout the year.


Keep in touch with the Museum, explore other ways you can get involved and follow us on Facebook, Instagram, and Twitter.

  • $18


  • $12

    Seniors (65+)


    Refer to categories below

We encourage all individuals and groups to pre-purchase tickets online for visits to the Museum. Capacity is limited. Purchasing a ticket in advance guarantees your entry. We accept credit cards online and onsite and cash on a limited basis onsite.


Complimentary entry to the Museum is given to those who fall within the following categories:


  • Holocaust Survivors
  • Veterans
  • Indigenous Peoples
  • Current Teachers & Educators (with OCT or School ID)
  • University & College Students (with Student ID)
  • Journalists (with Press ID)
  • Global Museum Volunteers (with Volunteer ID)
  • Youth, Teens & Young Adults (25 & Under)
  • Caregivers accompanying a person with disabilities
  • Members of the Canadian Museums Association (CMA)
  • Members of International Council of Museums (ICOM)
  • $180

    Groups 15-20

  • $250

    Groups 21-30


    Groups of 30+

Special pricing and programming is available for group bookings to the Museum. Visit our tickets page to learn more about prices and booking your group visit to THM.

Complimentary Admission

Third Wednesday of every month

The next complimentary Wednesday evening will be October 18. You can now reserve spots for the evening of October 18 following the instructions below.


Join us every third Wednesday evening (3:00pm-8:00pm) when we welcome all members of the public to the Museum free-of-charge.


You can book using the code, compwed, at checkout under the section where it indicates “Apply a discount” and “Redeem a discount code.” Complimentary Wednesday evenings can only be booked three weeks prior to the date.

Museum Hours

  • Sunday

    10:00 AM–5:00 PM

  • Monday

    10:00 AM–5:00 PM

  • Tuesday

    10:00 AM–5:00 PM

  • Wednesday

    10:00 AM–8:00 PM

  • Thursday

    10:00 AM–5:00 PM

  • Friday


  • Saturday


Special School Group Hours

Beginning fall 2023

Beginning fall 2023, throughout the remainder of the school year, THM will accommodate school groups between the hours of 9:00am-3:00pm, Monday-Thursday. This will affect public ticket availability during those hours. Please contact us if you would like to purchase a ticket during school group designated hours.

Holiday & Museum Closures

The Museum is closed on all statutory, civic and Jewish observant holidays

  • July 1: Canada Day – Closed

    August 7: Simcoe Day – Closed

    September 4: Labour Day – Closed

    September 15: Erev Rosh Hashana – Early Closing

    September 16: Rosh Hashana – Closed

    September 17: Rosh Hashana – Closed

    September 24: Erev Yom Kippur – Early Closing

    September 25: Yom Kippur – Closed

    September 29: Sukkot – Early Closing

    September 30: Sukkot – Closed

    October 1: Sukkot – Closed

    October 6: Erev Shemini Atzeret – Closed

    October 7: Shemini Atzeret – Closed

    October 8: Simchat Torah – Closed

    October 9: Thanksgiving Day – Closed

    December 25: Christmas – Closed

    December 26: Boxing Day – Closed



4588 Bathurst Street
Sherman Campus
North York, ON M2R 1W6

Located on the Sherman Campus in the Sheff Family Building, Charlotte & Lewis Steinberg Family Cultural Pavilion.

Directions by car

The Toronto Holocaust Museum is located on the Sherman Campus in the Sheff Family Building, Charlotte & Lewis Steinberg Family Cultural Pavilion at 4588 Bathurst Street, west of Bathurst between Sheppard Avenue and Finch Avenue. At the stoplight, turn onto the campus. See directions below for parking or drop-off.



Once you have entered the campus, turn left and follow the road. Check in at the security booth and inform them you are visiting the Museum. You may be asked to verify your proof of ticket purchase. After security has admitted you, visitor parking will be available.



Once you have entered the campus, make a right and follow the road to the security booth. Inform the security you are dropping off for the Museum and they will direct you to the drop-off layby to your left.


Directions by TTC

  • From the Bathurst subway station: #7 Bathurst North bus.
  • From Wilson Station: # 160 Bathurst North bus.
  • From Sheppard Station: #84 Sheppard West, then transfer to a Bathurst North bus.
  • From Downsview Station: #84 Sheppard West, then transfer to a Bathurst North bus.


Buses will drop you off on Bathurst Street, just south of the Bathurst Street entrance to the building. Proceed onto the campus by foot on the west side of the street and enter through the main doors of the Prosserman JCC facing Bathurst Street.


The Toronto Holocaust Museum is committed to providing inclusive museum experience and accessibility for all visitors. Everyone is welcome and encouraged to visit our space. The entry to the building and Museum exhibit is equipped with wheelchair access via elevator. Our exhibits and interactives adhere to ADA Standards for Accessible Design and have user interface within reach of children and individuals in wheelchairs. The exhibit and interactives also include readable font sizes, high contrast type and color, and all interactives includes our specially designed application manager with built in up/down functionality.

Rendering of the Memorial at the Toronto Holocaust Museum. Courtesy of Reich & Petch Design International. Supported by Harry and Malka Rosenbaum.

All specially curated films and interactives include open captions. The physical exhibition and testimony stations are bilingual. Videos are available with French or English subtitles, depending on the language in which they were filmed.


For those unable to visit the Museum, we continue to develop and offer online educational resources for further learning.


Please do not hesitate to let us know if you have any service requests. For questions and more information on accessibility reach out to info@thethm.org.

Rescheduling Policy

Should you need to reschedule your Museum visit, please contact info@thethm.org for rescheduling assistance. Unfortunately, refunds are not possible at this time.


For more on school group rescheduling policies, please visit our school bookings page.

Museum Policies

    • Should you be unwell, we kindly ask you to reschedule your visit.
    • Please approach any Museum staff member or volunteer for assistance with First Aid or lost and found articles.
    • Hand sanitizer stations are available throughout the building.
    • Handheld tablets are cleaned in between visitor use.
    • Interactive touchscreens are cleaned at frequent intervals.
  • Photography without flash and video recording are allowed throughout the exhibition. Flash photography is not permitted in the Theatre experience. Selfie sticks and tripods are not allowed. Photography may not be permitted in some exhibit locations. Signs will be clearly posted in spaces where photography restrictions are in effect. Recording and photography for social media sharing is permissible based on the aforementioned regulations.

  • Please be advised that from time to time, in the Museum, filming and photography may occur. When you enter the Museum you consent to such recording media and its release, publication, exhibition or reproduction.

  • We hope that everyone visiting the Toronto Holocaust Museum has the best experience possible. We ask all visitors to be considerate of each other, our building, and our volunteers and our staff. All Museum visitors are subject to the Toronto Holocaust Museum’s Code of Conduct.
    Please be advised of the following when you visit.


    • Children 14 years or younger must be accompanied by an individual 16 years or older.
    • All visitors must wear shirts and shoes.
    • Refrain from touching or leaning against exhibit casings.
    • Please don’t shout or run in the Museum.
    • Disrespectful language and behaviour is also not permitted and will not be tolerated.
    • The Toronto Holocaust Museum is a smoke-free property. This includes smoking, vaping, or the use of cannabis in any form.
    • Please turn your cell phone to “silent” or “vibrate” and be considerate of others when using your phone.
    • Everyone entering the Toronto Holocaust Museum is subject to video surveillance.
    • Backpacks, luggage, and parcels must be left at coat check – this service is free of charge.
    • Food and drink are not permitted in the galleries. Water bottles are allowed but must be sealed at all times while in the galleries.

What Can I Bring With Me?

Not sure if you can bring something inside the Museum? Check our list below of items to better inform you before deciding what to bring to the Museum. We encourage our visitors to leave valuables, large bags, and other personal belongings at home. For safety reasons, we reserve the right to inspect all bags. Please take a minute to check the lists below and contact us at info@thethm.org if you have any questions. The Museum reserves the right to amend the below restrictions without notice.

    • Strollers (oversized strollers may not be allowed on busy days)
    • Purses and baby bags. We encourage you to carry these items at your side to avoid hitting objects and other visitors
    • Small, collapsible umbrellas are allowed if they can be carried in a pocket, purse, or small bag
    • Closed cap water bottles
    • Backpacks
    • Backpack-style child carriers, wagons, or other pull vehicles
    • Full size umbrellas
    • Food and drink
    • Photography selfie sticks, tripods, monopods
    • Musical instruments (must be checked when you enter)
    • Pets (service animals are allowed)
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Any item prohibited under the Criminal Code of Canada
    • Any item deemed by Sherman Campus Security to be inappropriate or unsafe